Terms & Conditions for Gentle Whiskers Mobile Cat Vet

Effective date: July 31, 2025

Thank you for choosing Gentle Whiskers Mobile Cat Vet (hereinafter referred to as “Company”, “We”, “I”, “Our”, or “Us”). Please read the following Terms & Conditions (hereinafter referred to as “Terms”) carefully and in its entirety before using our mobile veterinary services (hereinafter referred to as “Services”), website (hereinafter referred to as the “Site”), or engaging with us.

If you have any questions about the following Terms, please contact us at info@gentlewhiskers.com

If you do not agree with the following Terms, do not use our services or browse the Site.

1. Consent

By using our Services, Site, or engaging with us, you hereby voluntarily consent to the following Terms.

2. Definitions

“Company”, “We”, “I”, “Our”, or “Us” means Gentle Whiskers Mobile Cat Vet and gentlewhiskers.com.

“Content” means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Gentle Whiskers Mobile Cat Vet or gentlewhiskers.com, and any and all written or downloadable material purchased, viewed, or otherwise offered on gentlewhiskers.com, such as blog posts, graphics, designs, documents, information, templates and materials.

“Services” means all mobile veterinary services provided by the Company, including the travel associated with arrival to house call appointments in order to provide the services.

“Site” means gentlewhiskers.com and any and all of the Company’s associated pages, tabs, landing pages, forms, or sub-pages.

“Terms” means the following Terms & Conditions.

“You” or “Your” means the user, customer, or viewer of our services or the Site.

3. Scope of Services

Gentle Whiskers Mobile Cat Vet provides Services for pet cats, including wellness exams, vaccinations, minor illness visits, acupuncture and integrative medicine visits, end-of-life care, and other non-emergency veterinary services.

  • Our Services are provided by licensed veterinarians in compliance with regulations by the Washington State Veterinary Board of Governors and Washington State Department of Health.

  • We do not provide emergency services and/or weekend availability in any capacity, including to established clients. If your pet is experiencing a medical emergency or life threatening condition, please contact your nearest veterinary emergency hospital immediately. The list of veterinary emergency hospitals in our service areas is listed on our Frequently Asked Questions page.

4. Appointments & Cancellations

  • Appointments: All appointments must be scheduled in advance. Availability is based on your location and our scheduling.

  • Travel Fees: A travel fee applies to each visit based on your location. This fee will be disclosed during the appointment confirmation process.

  • Appointment Time of Arrival: All house call and telemedicine appointments include a 60-minute estimated time of arrival window.

  • Previous Medical Records: Provision of previous medical records are required prior to scheduling the initial appointment as well as all other types of appointments (for updated records from other veterinary clinics). This includes vaccination records and lab tests. Invoices, breeder records and pet vaccine passports are not considered medical records. Medical records must include information of the licensed attending veterinarian with the accompanying exam and treatment notes to be considered valid. If no medical records are provided, you understand that the series of all vaccinations would have to be restarted.

  • Payment: All charges for services rendered are due and payable in full to us at the time of service, regardless of whether you have pet insurance. We do not work directly with any pet insurance company. We accept all major credit & debit cards (Visa, Mastercard, American Express, Discover, JCB, Apple Pay, and Google Pay), Venmo, PayPal, and Zelle. Zelle is our preferred method of payment. We do not accept cash and check, as well as CareCredit, Scratchpay, or other similar medical financing programs.

  • Deposit and Cancellation Policy: A full deposit inclusive of the travel fees and exam fees is required prior to confirmation of each appointment. For appointments included in a Wellness Bundle or Concierge Wellness Plan, a full deposit inclusive of the travel fees is required prior to confirmation of each appointment. This deposit is refundable up until 24 hours prior to your appointment time. Thereafter, the fee is nonrefundable regardless of extenuating circumstances. Appointments cancelled, missed, or rescheduled less than 24 hours in advance will result in forfeiture of the full deposit for that appointment.

  • Pre-Visit Pharmaceuticals: All patients are recommended to be given pre-visit pharmaceuticals (PVPs; i.e., oral anti-anxiety medications) as directed by our veterinarian prior to each appointment, in order to decrease stress and anxiety. If the temperament of your cat results in the inability of our veterinarian to safely perform an exam, and subsequently leading to the inability of completing the appointment, we will either offer injectable sedation at an additional cost to you, or offer to reschedule the appointment with PVPs on board at the cost of the PVPs to you. In the event that the appointment is rescheduled, it will result in forfeiture of the travel fee deposit for that appointment, while the exam fee deposit may go toward the exam fee for the subsequent rescheduled appointment based on our discretion.

  • Cost of Services: All prices and fees for Services are subject to change at any time.

  • Operation of Services: Operating days and hours are subject to change at any time.

  • Provision of Services: We reserve the right to refuse service to anyone for any reason.

5. Bundles & Refund Policy

  • Non-Refundable Bundles: If a bundle is purchased, it is non-refundable, even if multiple visits are required to complete the services included in the bundle.

  • Rescheduling Bundle Visits: You must notify us at least 24 hours in advance to reschedule visits included in a bundle. Failure to do so may result in forfeiture of that visit.

6. Client Responsibilities

To ensure the safety and success of each visit, you agree to:

  • Provide accurate and truthful information about your pet’s health, vaccination history, and behavior.

  • Ensure a safe and accessible environment for our veterinarian to conduct the visit.

  • Inform us in advance if your pet has any aggressive tendencies or other behavioral issues.

  • Follow the veterinarian’s care instructions and recommendations for your pet.

Failure to meet these responsibilities may result in denial of services or cancellation of the appointment and forfeiture of the full deposit of that visit.

7. Client Conduct Policy

  • We have a zero tolerance policy for abusive behavior by clients. Behaviors we will not accept include but are not limited to: Verbal abuse or physical abuse, malicious or harmful statements about others, offensive outbursts such as yelling or screaming, direct or implied threats/intimidation tactics, aggressive or menacing behaviors toward people or pets, discriminatory (racist, sexist, etc.) comments or actions, staff-directed profanity or name-calling, excessive rudeness or passive aggression, any form of harassment, or any other objectionable behavior that disrupts or disturbs our team.

  • In the event a client engages in any such behaviors as described above, we will discontinue services immediately. Copies of medical records will be sent to the email address on file, and no further services will be offered to the client or members of their household indefinitely.

8. VCPR Establishment for Provision of Services and Prescription Medications

  • According to Washington State law WAC 246-933-200, a veterinarian-client-patient relationship (“VCPR”) is only established when a veterinarian has physically examined the animal within the last year, or sooner if medically appropriate. In the absence of an established VCPR, prescribing of sedation, other than controlled substances, is allowable prior to an in-person visit, and only to facilitate transportation to, examination by, or treatment by a veterinarian.

  • We are legally unable to follow up with any medical advice, illness monitoring, treatment plan, or prescribing of medications (except for the purpose of prescribing anti-anxiety medications/sedatives prior to an in-person visit) unless your pet has been seen by our veterinarian within the past 12 months, or sooner if medically appropriate.

  • We reserve the right to deny prescription medication requests if a valid VCPR is not established or if deemed medically inappropriate.

9. Rabies Vaccination Compliance

  • All pet cats (Felis catus) in Washington State must have up-to-date rabies vaccines. WA State rule, WAC 246-100-197, says: An owner of a dog, cat, or ferret shall have it vaccinated against rabies and revaccinated following veterinary and vaccine manufacturer instructions. If your pet cat does not have any proof of an up-to-date rabies certificate signed by a licensed veterinarian, they are legally required to receive vaccination against rabies during your next appointment.

  • We reserve the right to refuse service to anyone who does not comply with federal and Washington State laws.

10. Use of Site

The Site is intended for informational purposes and to facilitate appointment scheduling. By using the Site, you agree to:

  • Provide accurate and complete information when booking appointments or communicating with us.

  • Avoid any misuse of the Site, including unauthorized access or interference with its functionality.

  • Understand that information provided on the Site does not constitute medical advice and should not replace direct consultation with a licensed veterinarian.

11. Privacy & Data Protection

We are committed to protecting your personal and pet-related information in accordance with the California Online Privacy Protection Act (“CalOPPA”). For details on how we collect, use, and protect your information, please review our Privacy Policy.

12. Limitation of Liability

To the extent permitted by Washington State law:

  • We are not liable for outcomes beyond our control, including complications, side effects, or adverse reactions resulting from Services, procedures, treatments, or medications.

  • We are not responsible for damages caused by delays, cancellations, or interruptions of Services.

  • The client assumes full responsibility for any damages, injuries, or death caused by their pet during the visit.

Our Services are provided on an “as is” basis, and we disclaim all warranties, express or implied.

13. Modification of Terms

We reserve the right to update these Terms at any time. Changes will become effective immediately upon posting to our Site. Your continued use of our Services constitutes acceptance of the revised Terms.

14. Intellectual Property

All Content on our Site, including text, images, and branding, is the property of Gentle Whiskers Mobile Cat Vet. Unauthorized use, reproduction, or distribution of this Content is strictly prohibited.

15. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes arising from these Terms or our Services shall be resolved exclusively in the courts of Snohomish County, Washington State.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Us

If you have any questions about these Terms or our Services, please contact us at:

Attn: Dr. Kenneth Boey
Gentle Whiskers Mobile Cat Vet
3101 184th St SW Ste 103
Lynnwood, WA 98037-4851
Phone: (425) 475-2605 (TEXT ONLY)
Email: info@gentlewhiskers.com